We are the
Freshologists

We are masters of all things fresh food retailing. Innovators and pioneers. Visionaries and go-getters. Opportunity makers and boundary breakers. And most importantly, always prioritizing customer success!

We are the
Freshologists

We are masters of all things fresh food retailing. Innovators and pioneers. Visionaries and go-getters. Opportunity makers and boundary breakers. And most importantly, always prioritizing long-term partnership.

Fanatical Customer Success

Customer Success is when our customers achieve their desirable outcome. Our job is not only to understand what grocers are trying to accomplish, but moreover, to understand how they want to accomplish it and why. Then help them to get there.

Our Customer Success work consists of three lifecycle phases from onboarding to adoption and to continuous improvement of performance.

Customer Success Phases
Quote Leaf
Invafresh has provided help and support to Kings and me personally over the years. They are true partners in the business going above and beyond on many occasions. I could never ask for a better team to guarantee successful rollouts, upgrades, or initiatives, for that I am grateful.
Kings Food Markets

Chris May
Director of Information Technology
Kings Food Market

Lifecycle phase Onboard everyone and make it happen
  • Let’s onboard everyone and make it happen

  • TEAM UP

    Dedicated Customer Success Manager to activate the team of freshologists for implementation.

  • STAKEHOLDERS AND OUTCOMES

    Key business and IT stakeholders identified for customer nurturing and continuous work to deliver expected defined outcomes during the pre-sales and sales process.

  • IMPLEMENTATION

    Implementation is completed including Installation, Discovery, Integration, Configuration, Testing, Training, Pilot through enterprise roll-out.

  • KPI SET UP

    Key measurement activities are initiated to ensure the proper measurement
    of KPIs.

  • PERFORMANCE REVIEW

    Senior business activities include monthly executive steering meetings and quarterly business reviews are scheduled.

  • Successful enterprise-wide roll out

  • Adapt, improve, expand – and never stop

  • DEEPER UNDERSTANDING
    Customer Success communicates with the customer to get a deeper understanding of the needs.
  • INSIGHTS AND RECOMMENDATIONS
    The goal is to learn as much as possible about the customer and their business and also find other additional opportunities.
  • ON THE PULSE OF ADOPTION AND FRESH HEALTH
    Monitor adoption by measuring client health through KPIs and reinforcing the value to key stakeholders continues through regular communication, as well as formal QBRs with senior executives.
  • EXPANSION AND EXPERIENCE
    If adoption is high then this indicates they are in good health and may expand services or products. Continue to nurture the customer experience.
  • Customer success and outcomes delivered

Lifecycle phase Adapt improve expand
Lifecycle phase Prove and Validate
  • Validation

  • ADOPT

    Customers are “adopting” the parts of the service/product that they are entitled to use as part of their agreement.

  • USER CONFIDENCE

    Continuous on-site support for users to build their confidence towards new technology and way of working and guidance how to improve at work efficiency.

  • VALUE DEMONSTRATION

    Demonstration of value the software delivers to business and prioritization of partnership.

  • IMPROVEMENTS

    Customer Success discussions ensure desired outcomes are delivered by continually providing improvement opportunities to drive value, results and maximize returns on solutions.

  • Value proven

Fresh Practice

From 22 000+ projects.

To every project we bring our fresh food retail business acumen, deep domain knowledge, operational field experience, proven tested methods and superior procedures that we have developed over the 30 years on the field.

Speed, ease and cost of implementation
Quality assurance

Confidence

Pragmatic, hands-on support for people

Compliancy with standards and requirements

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Commissary Fulfillment - Solution Brief

Learn how optimize your fresh grocery operations by delivering real-time visibility and control over your fresh inventory.

Commissary Fulfillment

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