A Fresh Approach to Digitizing Grocery Retail
The future is about digital transformation. Our focus is to help grocers understand and adopt technology sustainably and consistently.
A Fresh Approach to Digitizing Grocery Retail
The future is about digital transformation. Our focus is to help grocers understand and adopt technology sustainably and consistently.
A Fresh Approach to Digitizing Grocery Retail
The future is about digital transformation. Our focus is to help grocers understand and adopt technology sustainably and consistently.
Over 22,000 Successful Implementations
To every project we bring our fresh food retail business acumen, deep industry knowledge, operational field experience, proven tested methods, and superior procedures that our Freshologists have developed.
Our Process
Let’s onboard everyone and make it happen
TEAM UP
We have dedicated Customer Success Directors activate our team of Freshologists for implementation.
STAKEHOLDERS AND OUTCOMES
Key business and IT stakeholders are identified to maintain open customer communication and continuous improvement.
Our Customer Success team continuously measures each deliverable against clearly defined outcomes from the sales and pre-sales process. Should this be with Adapt, Improve and Expand as the last point “Expansion and Experience?”
IMPLEMENTATION
Implementation is fully comprehensive and includes Environment Provisioning, Discovery, Integration, Configuration, Training, Testing, Piloting, and Support through enterprise roll-out.
KPI SET UP
Key measurement activities are initiated early in the implementation process to baseline current results to ensure the proper measurement of KPIs post implementation.
PERFORMANCE REVIEW
Senior business activities include monthly executive steering meetings and quarterly business reviews.
Successful enterprise-wide roll out
Adapt, improve, expand – and never stop
DEEPER UNDERSTANDING
Customer Success communicates with the customer to get a deeper understanding of their needs and to continuously drive software adoption.
INSIGHTS AND RECOMMENDATIONS
The goal is to learn as much as possible about the customer and their business and identify additional opportunities for savings and stronger returns.
ON THE PULSE OF ADOPTION AND RESEARCH
Monitor adoption by measuring client health through KPIs. Our Customer Success teams goal is to reinforce the value of our Fresh Retail Platform to key stakeholders continuously, through regular communication, as well as formal QBRs with senior executives.
EXPANSION AND EXPERIENCE
Our goal is to measure “the Northstar” and drive adoption. Healthy adoption ensures success and drives our customers return on investment in our fresh retail platform.
Customer success and outcomes delivered
Validation
ADOPT
Our Customer Success Team drives software adoption to maximize the benefits of our software. By measuring adoption, we can then validate high adoption against positive results.
USER CONFIDENCE
Continuous support for users to build their confidence towards new technology and way of working and guidance how to improve at work efficiency.
VALUE DEMONSTRATION
Our team of data scientists and data analysts continually measure key metrics to drive insights and validate the goals promised to our clients.
IMPROVEMENTS
Our Customer Success team communicates continuously with our customers to drive desired outcomes, improve processes, and drive value.
Value proven
Freshsights and Resources
Freshsights and Resources
Freshsights and Resources
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