A Fresh Approach to Digitizing Grocery Retail

The future is about digital transformation. Our focus is to help grocers understand and adopt technology sustainably and consistently.

A Fresh Approach to Digitizing Grocery Retail

The future is about digital transformation. Our focus is to help grocers understand and adopt technology sustainably and consistently.

A Fresh Approach to Digitizing Grocery Retail

The future is about digital transformation. Our focus is to help grocers understand and adopt technology sustainably and consistently.

Our Process

Over 22,000 Successful Implementations

To every project we bring our fresh food retail business acumen, deep industry knowledge, operational field experience, proven tested methods, and superior procedures that our Freshologists have developed. 

Our Process

  • Let’s onboard everyone and make it happen

  • TEAM UP

    We have dedicated Customer Success Directors activate our team of Freshologists for implementation. 

  • STAKEHOLDERS AND OUTCOMES

    Key business and IT stakeholders are identified to maintain open customer communication and continuous improvement.

    Our Customer Success team continuously measures each deliverable against clearly defined outcomes from the sales and pre-sales process. Should this be with Adapt, Improve and Expand as the last point “Expansion and Experience?”

  • IMPLEMENTATION

    Implementation is fully comprehensive and includes Environment Provisioning, Discovery, Integration, Configuration, Training, Testing, Piloting, and Support through enterprise roll-out.

  • KPI SET UP

    Key measurement activities are initiated early in the implementation process to baseline current results to ensure the proper measurement of KPIs post implementation.

  • PERFORMANCE REVIEW

    Senior business activities include monthly executive steering meetings and quarterly business reviews.

  • Successful enterprise-wide roll out

  • Adapt, improve, expand – and never stop

  • DEEPER UNDERSTANDING

    Customer Success communicates with the customer to get a deeper understanding of their needs and to continuously drive software adoption.

  • INSIGHTS AND RECOMMENDATIONS

    The goal is to learn as much as possible about the customer and their business and identify additional opportunities for savings and stronger returns.

  • ON THE PULSE OF ADOPTION AND RESEARCH

    Monitor adoption by measuring client health through KPIs. Our Customer Success teams goal is to reinforce the value of our Fresh Retail Platform to key stakeholders continuously, through regular communication, as well as formal QBRs with senior executives. 

  • EXPANSION AND EXPERIENCE

    Our goal is to measure “the Northstar” and drive adoption.  Healthy adoption ensures success and drives our customers return on investment in our fresh retail platform.   

  • Customer success and outcomes delivered

Our Process
  • Validation

  • ADOPT

    Our Customer Success Team drives software adoption to maximize the benefits of our software. By measuring adoption, we can then validate high adoption against positive results.

  • USER CONFIDENCE

    Continuous support for users to build their confidence towards new technology and way of working and guidance how to improve at work efficiency.

  • VALUE DEMONSTRATION

    Our team of data scientists and data analysts continually measure key metrics to drive insights and validate the goals promised to our clients.

  • IMPROVEMENTS

    Our Customer Success team communicates continuously with our customers to drive desired outcomes, improve processes, and drive value.

  • Value proven

Quote Leaf

 “While our experience with Invafresh runs deep, we carried out an in-depth evaluation of industry technology providers to propel our fresh food operations forward. We are continually impressed by the Invafresh team, the platform’s fresh-native capabilities, the customer-driven delivery model and track record of successfully delivering top quartile business and financial results across a range of national, regional and local food retailers in North America.”

Coborns

Troy Vosburgh
Vice President of Fresh at Coborn’s

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