Press Release

Invafresh Wins 2022 Excellence in Customer Service Award

Invafresh Wins 2022 Excellence in Customer Service Award

Toronto, ON — April 12, 2022—Invafresh, the leading Fresh Food Retail Platform (FFRP) for the fresh food retail industry, announced today that it has been named a winner in the 2022 Excellence in Customer Service Award presented by Business Intelligence Group.  

Invafresh is transforming fresh retail operations with its unified, AI-enhanced, Fresh Food Retail  Platform for fresh merchandising, replenishment, compliancy and sustainability. Invafresh’s innovation integrates vast amounts of data into Machine Learning algorithms to forecast intelligently and accurately, replenish orders, plan production, manage inventory and recipes, and ensure food traceability and regulatory compliance. As a result, $150M in fresh food waste is eliminated annually and grocers achieve 30% reduction in fresh food shrink, 5% fresh sales growth, 3% labor efficiency, and 100% fresher food. 

The recipe to Invafresh’s success is the 30+ years of experience of our world-renowned Customer Success team of Freshologists led by Russ Newall, Invafresh’s Vice President of Customer Success.  With deep domain expertise, Russ and the CS team are at the forefront of creating new and innovative industry best practices and processes that push the boundaries of CS and drive customer value to achieve optimal business outcomes for grocers in the most sustainable and profitable way.  

“Customer service professionals and suppliers have had to make significant changes to adopt to our evolving world,” said Maria Jimenez, Chief Nominations Officer of the Business Intelligence Group. “It is our honor to recognize Russ Newall as they are leading by example and making real progress on improving the daily lives of so many.” 

“I am incredibly honored to receive this award,” says Russ. As the global pandemic shifts the requirements and needs of our global grocer customers, our CS team continues to establish new processes to overcome today’s unique grocery operations challenges, improve food safety and reduce food waste.  

Our results-focused, exclusive set of proactive and repetitive processes utilizes best practices for continual improvement. From onboarding to adoption to continuous improvement of performance, we are always striving to improve the CS blueprint for Fresh success.”  

With proven fresh food retail methodology implemented across over 25,000 grocery stores, Russ and the CS team are dedicated to our customers’ growth and satisfaction. It is this passion that has enabled Invafresh to sustain an outstanding 99% customer retention rate! The Invafresh CS team is highly sought after by leaders such as Price Chopper, Giant Eagle, Brookshire Grocery, and The Fresh Market, to name a few.   

The Excellence in Customer Service Awards celebrate those who are winning by supporting their own customers and those who are developing the tools to help others find success. Awards were given out to consultants, outsource partners and technology providers for superior performances in the past 12 months. 


About Business Intelligence Group

The Business Intelligence Group was founded with the mission of recognizing true talent and superior performance in the business world. Unlike other industry award programs, these programs are judged by business executives having experience and knowledge. The organization’s proprietary and unique scoring system selectively measures performance across multiple business domains and then rewards those companies whose achievements stand above those of their peers. 



Maria Jimenez
Chief Nominations Officer
Business Intelligence Group
[email protected]

About Invafresh

With a combined 500+ years of Freshology experience, the heritage of Invafresh has enabled fresh food retailers to create extraordinary store operations performance and differentiated customer experiences. As the leader of Freshology, Invafresh is deployed in over 350 grocery retailers spanning a global reach of 35 countries with $100’s of millions of Fresh revenue being transacted daily, to provide AI-enhanced demand forecasting, merchandising, replenishment, sustainability and compliance, and waste prevention solutions.  

Learn more at About Us | Invafresh.

Media Contact

Stephen Midgley
Vice President, Marketing 
[email protected]

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