Senior Solutions Engineer

Opportunity Overview

A force for change and a leader. You know that companies need help to achieve the business outcomes they seek, and you have the skills and leadership to deliver it. You love delivering fresh solutions to customers and are passionate about setting a strong example to your team. You also enjoy mentoring and building out technical and professional skills within your team. You have strong people skills and enjoy interfacing with clients to deliver valuable insight and help them understand how our solutions can meet the needs of their business challenges, as well as drive the value of our software solutions.
You’ve got the skills, tools and know-how to help companies make the moves to be more nimble, more capable and more productive. You also know that customers need a strong software partner to help them drive key business value and decisions using our suite of software.

Do you want to be part of a strong development team that delivers Enterprise SaaS solution for North America’s leading retailers?

If so, then Invafresh is the perfect place to for you to apply your skills to help our customers drive business value from our fresh food retail operations solutions.

Who we are:

Based in Mississauga, Canada, Invafresh is a leading technology company specializing in freshology software solutions for supermarket chains around the world. In business since 1988, Invafresh continues to invest in its people and technology. Today, Invafresh is an organization of experienced and retail-hardened freshologists equipped with industry specific solutions that supermarket chains can leverage to succeed in the field of fresh operations.

Our Fresh food retail operations solutions are deployed collectively in over 20,000 supermarket stores worldwide, actively supporting the in-store execution of fresh operations. We enable our customers to achieve and maintain a leadership position in their fresh food offering by providing data integrity and decision support tools needed to enhance sales, reduce shrink and inventories, and improve overall margins. We help our customers achieve success in the highly competitive grocery market.

Our mission is clear. Build long lasting partnerships with grocery retailers and enable them to achieve Operational Excellence in Fresh. To us, this represents putting all our energy into helping our customers maximize financial performance so they can achieve top quartile operating metrics. The ultimate goal is to deliver a fresh offering that exceeds the expectations of the consumer.

The Role

This is a permanent, full time position reporting directly into our VP, Customer Success.

You will build have a minimum of 5 years’ experience delivering Enterprise class software solutions to large brands and companies, preferably within the retail sector. This includes experience in how to install, configure and integrate our software with our customer’s systems. You will need to continuously focus on operational excellence for our customers. As Invafresh continues to grow, we will need to ensure that our team’s skillsets also grow and that we can scale with our growth. You must also be a strong customer facing resource who can work closely with our customers key stakeholders in Business, IT and Operations.

You will establish relationships of trust and confidence and ensure that software will deliver the goals the customers seek. You have the internal energy and skills to breakdown complex data and deliver solutions and recommend actions for the key stakeholders at our Enterprise Class clients.

From an internal perspective, you can hold your own with Invafresh’s Software Developers, Product Management Teams and Technical Resources to clearly define customer needs, as well as software functionality enhancements.

About You:

  • You have an undergraduate or college degree in mathematics, IT or computer science.
  • Proficient in Microsoft Office applications (Excel, Word, Visio, Pivot tables, etc..).
  • You will have skills in SQL and be able to query large databases.
  • You will have development skills in Java to allow you to build out integration between our software and our
    customer’s master data management applications.
  • Experience in web services would be valuable, but not required.
  • Strong knowledge of the retail grocery industry would be preferred, but any retail experience would be an
    asset.

Experience & Qualifications

  • Five+ (5) plus years of experience delivering Enterprise class solutions.
  • Experience with cloud-native software solutions
  • Experience with Invafresh’s software platforms would also be extremely valuable, but not required.

Travel Requirements:

You may be required to be on-site at any of Invafresh’s international clients in the event of complex implementation or issue resolution activities. However, all travel has currently been suspended due to COVID 19.

Why Invafresh?

  • Competitive compensation, flex hours and a comprehensive benefits package.
  • We take great pride in our first-class team and culture. Open-door approach at all levels.
  • Entrepreneurial and rapid growth company with essentially zero employee turnover.
  • The premium and most progressive product on the market. Focus on continuous innovation.
  • Work hard/Play hard mentality; we thrive on change and continuously strive for excellence
  • Real-time coaching and feedback, growth opportunities, and a supportive and collaborative team.